Return & Refund Policy

Return & Refund Policy

Last updated: 2026-11-10

This Return & Refund Policy explains how Frost Buddy handles eligible return and refund requests.

Return Window

You may request a return within 30 days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at zcw85@hnfw-ngd.wiki with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at zcw85@hnfw-ngd.wiki.

Store-Specific Conditions

  • The color might look slightly different in your kitchen lighting, or the grip might feel different in your hand than you expected.
  • The return window exists so you can check the fit and feel in real life.
  • We accept returns and exchanges within 30 days of the original purchase date.
  • Custom items are final sale.
  • Products with personalized names, custom logos, or custom laser engraving cannot be returned because they cannot be resold.
  • Those orders are final.
  • Use the contact method on our contact page with your order number and the reason for the return.
  • If the return is due to a damaged item, a wrong product sent, or a manufacturing defect, we will provide a prepaid return label.
  • For change-of-mind returns, the customer is responsible for return shipping costs.
  • Once the returned item arrives at our warehouse and passes inspection, the refund is processed to the original payment method.
  • The fastest way to swap a size or color is usually to place a new order for the item you want and return the original separately.
  • This ensures the new item does not go out of stock while your return is in transit.
  • Damaged or incorrect items.
  • If your package arrives with a dented cooler, a broken lid, or the wrong product, contact support within 7 days of delivery with a photo of the issue.
  • We will arrange a replacement or refund and cover the return shipping.