Shipping Policy

Shipping Policy

Last updated: 2026-11-10

This Shipping Policy explains how Frost Buddy processes and delivers online orders.

Order Processing

Orders are usually processed within 1-3 business days after payment is confirmed. Processing times may be extended during holidays, high-volume periods, or when additional order verification is required.

Shipping Destination

We currently provide shipping for customers in the United States. Available shipping options and fees are shown at checkout before payment.

Estimated Delivery Time

After an order has been processed, estimated delivery usually takes 7-21 business days. Delivery times are estimates and may vary due to carrier delays, weather, customs checks, address issues, or other circumstances outside our control.

Shipping Cost

Shipping costs are calculated and displayed at checkout. Any applicable taxes, duties, or additional charges will be shown when required.

Tracking

When tracking information is available, we will send it to the email address used for the order. Please allow time for the carrier to update tracking details after shipment.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an order cannot be delivered due to an incorrect or incomplete address, please contact us as soon as possible at zcw85@hnfw-ngd.wiki.

Contact

If you have questions about shipping, please contact us at zcw85@hnfw-ngd.wiki.

Store-Specific Conditions

  • How Your Order Moves, and What to Expect Processing time.
  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • A shipping confirmation with tracking is sent once the parcel leaves our warehouse.
  • Standard shipping is free on all US orders over $60.
  • Orders below that threshold are charged a flat rate calculated at checkout.
  • Domestic standard orders usually arrive within 3–7 business days after dispatch.
  • International delivery timelines vary by destination and customs processing; a typical window is 7–21 business days after dispatch, though it can be longer.
  • A tracking number is sent to the email address on your order.
  • Tracking updates can take 24–48 hours to appear after the label is created.
  • If tracking shows no movement for an extended period, contact support and we will look into it with the carrier.
  • International orders may be subject to customs duties, taxes, and import fees set by the destination country.
  • If a parcel is refused because of customs charges, the carrier may destroy or return it, and the original shipping cost is not refundable.
  • Incorrect addresses.
  • Double-check the shipping address before completing checkout.
  • If a parcel is returned due to an address error or an unclaimed delivery, we will contact you about reshipping.
  • Lost or damaged in transit.
  • If a parcel arrives damaged, keep the packaging and contact support within 7 days with photos.
  • If tracking shows delivered but the parcel did not arrive, contact the carrier first to file a claim; we will assist where possible.
  • Risk of loss passes to the customer upon delivery to the address provided.